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No More Awkward Conversations: How to Talk About Incontinence

Categories: Ideas and Innovation

Do you know someone who suffers from urinary incontinence but is too shy to talk about it? Or perhaps you’ve been dealing with the issue, and you don’t know where to start. You’re not alone. Globally, urinary incontinence affects more than 400 million men and women — close to 9 percent of adults — yet many people find it difficult to talk about incontinence, even with their physician.

Keeping incontinence a secret can prevent people from getting the support they need and finding solutions for the challenges they face. As a global designer and manufacturer of absorbent hygiene solutions, Domtar Personal Care understands our customers’ concerns, and we’re experts at helping them talk about incontinence.

Domtar Personal Care Incontinence Products[/caption]

How Experts Talk About Incontinence

Athena Gibbar works at HDIS, our direct-to-consumer absorbent hygiene business in the United States. HDIS receives thousands of calls every day from people looking for incontinence solutions, many of whom have never spoken about the subject before.

“Even though I train customer care reps on how to have these conversations, it’s still a challenge in my own life,” she says. “I have a family member who needs more-absorbent products, but she doesn’t want to talk about it.”