European Personal Care Facilities
Our European colleagues in Personal Care have shown ingenuity and generosity in providing COVID-19 support to their communities.
In Spain, which has been one of the countries hardest hit by the viral outbreak, Indas donated more than 203,000 personal care items to hospitals in the region near our manufacturing plant in Toledo. Our employees, who have worked continuously to make needed products, were glad to be able to contribute to local efforts that are helping patients and caregivers.
In England, Julie Craggs, a commercial sales manager for Domtar Personal Care, recently answered a call from the National Health Service (NHS) Supply Chain, which requested assistance with stock of Attends Cover-Dri for London’s new NHS Nightingale hospital to cope with the increasing number of COVID-19 patients.
NHS leaders were hoping to open the first 500 beds of an eventual 4,000-bed facility over a weekend. They needed 200 cases of bed protection for next-day delivery to ensure the hospital’s opening. At the time, only an hour remained before the cutoff period for delivery, and that much stock normally would not be available. But the team worked quickly with Natalie Butler in customer service to reallocate stock and Warehouse Manager Jessica Bottomley to pick, pack and arrange delivery. This team effort resulted in the hospital having exactly what it needed to open as scheduled.
“We are now working with the NHS on a further two field hospitals with 3,000 beds, but not on such a tight deadline,” says Sarah Curtis, sales director for UK and Ireland. “Everyone at Attends was so pleased we were able to contribute. We all want to give and do what we do best here: to go above and beyond to meet our customers’ needs.”
Darla Southwood and Allison Allard, Earth Choice Ambassadors from our Espanola Mill, were looking for a way to bring some joy and offer COVID-19 support to their community during the current health crisis.
“We discussed how most seniors likely do not have social media the way we do to share jokes and photos and stories with friends and family,” says Southwood. “So we decided to focus our efforts on that part of the community and came up with the idea to provide them with a flower kit, to not only provide them with an activity but also to give them something to watch grow and look forward to in the summer months and better times ahead.”
Domtar Earth Choice Ambassadors prepared the care packages, which included the flower kit, tea, chocolates and a special letter. They personally delivered them to the local senior center and were able to interact with the recipients through a glass wall during their visit.